Editorial policy: how our pages get written

Every page starts as a question a player would actually ask and ends as a checklist answered with published terms. The policy explains the middle: where the facts come from, what gets checked before publication, and what happens when a reader knows better. We publish it because a site that asks for trust in money matters should be willing to show its working.

How we research a page

The sources that count

Published terms come first — the deposit floor, the wagering windows, the payout clocks — followed by the lobby and promotion pages as they currently run, then the arithmetic that turns published euro thresholds into pound examples. Every conversion is marked approximate, because a rate moves even when a term does not, and a page that hides the conversion invites the reader to over-trust the number.

The lines our research keeps to

Numbers come only from published terms. A threshold the terms leave unset stays outside the page, and a route outside the cashier list stays outside the checklist. Where two published figures differ, the page keeps the firmer one and states the hedge plainly.

The local pass for UK readers

UK readers get pounds, UK spellings, and help organisations that actually answer in this country — GamCare on 0808 8020 133, Gambling Therapy, Gamblers Anonymous — rather than a translated list aimed somewhere else. Payment vocabulary follows the same rule: debit cards and phone wallets described as a UK cashier names them, crypto described as its rails behave.

Corrections from readers and our replies

• A correction arrives through our usual contact routes and lands with the same desk as any account question.
• The claim is checked against the published terms before anything changes.
• If the page was wrong, it is fixed and the correction replaces the error outright.
• If the page was right, the reply says so and shows the published term that settles it, so the disagreement ends with the published term rather than the argument.
• Either way the reader hears back from us; a correction that vanishes into silence fixes nothing.

The standards our pages keep

• Plain English over jargon, and pounds over foreign figures — with conversions marked approximate where they exist at all.
• Facts from published terms only; a gap stays a gap rather than becoming a guess.
• Responsible messaging throughout: play framed as entertainment, help lines printed as numbers, limits described as they behave.
• Dates and windows quoted as published, never padded into promises or softened into ranges the terms do not give.
• A tone that respects the reader’s arithmetic: one worked example beats three adjectives.
• Corrections welcome from the first day a page is live, not after the tenth reader trips over the same line.
• Updates when terms move, and our changed pages carry the change rather than a footnote.